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  4. Citizenship And Immigration Services Ombudsman
  5. Office of the Citizenship and Immigration Services Ombudsman

Office of the Citizenship and Immigration Services Ombudsman

The Office of the Citizenship and Immigration Services Ombudsman is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services.

  • CIS Ombudsman Strategic Plans

    The Office of the Citizenship and Immigration Ombudsman (CIS Ombudsman) aims to be a champion for a transparent and efficient immigration benefits system administered by U.S. Citizenship and Immigration Services (USCIS). Our strategic plans help us to effectively carry out our mission through casework, stakeholder engagement, and policy recommendations.

  • CIS Ombudsman Language Access Plans

    The Office of the Citizenship and Immigration Ombudsman (CIS Ombudsman) is committed to providing meaningful access to our office and activities for individuals with limited English proficiency.

  • CIS Ombudsman Poster

    The CIS Ombudsman has provided the following two-page poster summarizing the work of our office that can be downloaded, printed, and shared.

  • CIS Ombudsman Case Assistance Infographic

    If you cannot resolve your issue with USCIS and you have exhausted your options reaching out to the agency, you may request assistance from the CIS Ombudsman’s office. To learn how to request case assistance from our office, please take a look at our one-page infographic.

  • Joint Webinar with USCIS on the HART Service Center

    On April 30, 2024, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on the Humanitarian, Adjustment, Removing Conditions, and Travel Documents (HART) Service Center’s one-year anniversary. 

  • The CIS Ombudsman’s Webinar Series: Joint Webinar with USCIS on its New Fee Rule

    On February 27, 2024, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on USCIS’ final rule to update certain immigration and naturalization fees (fee rule).

  • The CIS Ombudsman’s Webinar Series: Engagement with USCIS on the EB-5 Immigrant Investor Program

    On October 30, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on the EB-5 Immigrant Investor Program and implementation of the EB-5 Reform and Integrity Act of 2022 (RIA).

  • How to Avoid Getting Locked Out of Your USCIS Online Account Tip Sheet

    Tip sheet on how to avoid getting locked out of your U.S. Citizenship and Immigration Services (USCIS) online account

  • The CIS Ombudsman’s Webinar Series: Engagement with USCIS on Customer Experience Enhancements

    On September 26, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on recent customer experience (CX) enhancements and online tools.

  • Afghan Re-Parole Process Tip Sheet

    A tip sheet on navigating the Afghan re-parole application process